Peek Assist remote support. A little closer. From anywhere.
Support customers, access enrolled computers, exchange files, and troubleshoot from a focused workspace built around visible permission.
Everything technicians need, without hiding what is happening
Move from a customer request to a managed device while keeping permissions, actions, and session evidence understandable.
Remote support
Start a visible customer-approved session and resolve issues in real time.
ExploreUnattended access
Return to deliberately enrolled organization devices under policy.
ExploreFile transfer
Exchange verified files in either direction with clear acceptance.
ExploreRemote management
Review system context and use governed support actions from one workspace.
ExploreRemote assistance
Keep customer chat, technician identity, and session state close at hand.
ExploreAutomation
Run approved repeatable tasks with policy and outcome evidence.
ExploreOperational information stays useful and close
Switch between computers, chat, and files without replacing the session or losing the work already in progress.
- Current device and session state
- Customer messages remain visible
- File progress survives panel changes
Peek AssistInvite. Approve. Resolve.
A short, understandable path from the first support request to a visible session end.
- 01
Invite
Create a short-lived support request and share the code or invitation.
- 02
Approve
The customer verifies the technician and chooses the requested permissions.
- 03
Resolve
Work in one technician view, then close the session with an audit record.
Support feels safer when the relationship is clear
The customer can see who is connected, what has been requested, and how to end the session. Technicians get the context they need without turning support into hidden access.
- Technician and organization identity
- Permission status throughout the session
- Customer-controlled session end
- Deliberate unattended enrollment
Questions before your first session
Clear answers about access, enrollment, and current availability.
Can I try Peek Assist for free?
Yes. The defined trial lasts 30 days and starts without a credit card. Trial capacity and session limits remain visible in the workspace.
Do I need a credit card?
No. You can create an account and begin the 30-day trial without entering credit card information.
Does the customer need an account?
No. For attended support, the customer enters a support code, downloads the support client, and approves the requested permissions.
Can I access unattended devices?
Yes, after the device is deliberately enrolled and the organization policy allows unattended access. Enrolled access can be revoked and is auditable.
Does Peek Assist support file transfer?
Yes. Sessions support customer-approved, bidirectional file transfer with progress and integrity checks.
Is remote access secure?
Peek Assist uses authenticated sessions, explicit authorization, encrypted transport, role controls, and audit evidence. Security depends on correct deployment and operating practices as well.
Bring remote support a little closer
Create a Peek Assist workspace and start with a transparent customer approval flow.