The details in plain language
Subscription charges
Subscription fees pay for access during the selected monthly or annual service period. Charges are generally non-refundable after the paid service period begins, except where required by law or expressly stated at checkout.
Billing errors
Duplicate, incorrect, or unauthorized charges should be reported promptly to billing@peekassist.com. Verified billing errors will be corrected or refunded to the original payment method.
Request review
Send the account email, organization name, invoice number, charge date, and reason to billing@peekassist.com. Never email card numbers or passwords.
Processing
Approved refunds are submitted to the original payment method. The card network or bank controls when the credit appears.
Legal rights
Nothing in this policy limits non-waivable refund, cancellation, or consumer rights under applicable law.