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Remote support for help desk

Move from a customer request to a visible, permissioned support session without an unnecessarily complex handoff.

Peek Assist product interface illustrating remote support for help desk.
What you can do

Built for remote support for help desk

01

Support codes

Use support codes as part of a visible, authorized, and auditable support workflow.

02

Customer chat

Use customer chat as part of a visible, authorized, and auditable support workflow.

03

File exchange

Use file exchange as part of a visible, authorized, and auditable support workflow.

04

Technician notes

Use technician notes as part of a visible, authorized, and auditable support workflow.

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Try Peek Assist without a credit card

Create a workspace and begin with a transparent support flow.