HomeDocumentation
Guidance built around real support workflows
Documentation is being organized around the people who operate, receive, secure, and deploy Peek Assist.
TechniciansStart an attended support sessionCreate a request, share the support code, and wait for customer approval.
- Open Remote Support and select Start Support.
- Share the generated code or approved invitation.
- Confirm the customer identity and requested permissions before working.
TechniciansSend and receive filesUse the Files panel without leaving the active session.
- Choose a file and review its name and size.
- Wait for the receiver to accept and select a save location.
- Keep the session open until integrity verification completes.
CustomersVerify a support requestRecognize the technician and approve only the access you expect.
- Enter the support code supplied by your technician.
- Run the signed Peek Assist Support client.
- Review the technician, organization, and requested permissions before allowing access.
AdministratorsManage technicians and rolesKeep sensitive support actions limited to the right people.
- Review active organization memberships.
- Assign the least-privileged role needed for each technician.
- Suspend or revoke access when a role is no longer required.
AdministratorsEnroll an unattended deviceDeploy the Windows Agent only to authorized organization computers.
- Create a short-lived enrollment package from Unattended Access.
- Install it with normal Windows elevation on the approved computer.
- Confirm the new device appears and receives the intended policy.
DeploymentPrepare production networkingValidate DNS, TLS, relay, downloads, and recovery before rollout.
- Verify every public hostname and certificate chain.
- Test WebSocket and relay connectivity from representative networks.
- Document artifact hashes, rollback steps, monitoring, and incident ownership.
Start free
Try Peek Assist with a visible support flow
Create a workspace and begin a 30-day trial without a credit card.