Support code flow
Customers join with a short-lived code and see who is requesting access.
HomeEvaluate Peek Assist
A focused alternative for visible remote support
Compare your requirements against a clear workflow for attended support, customer consent, file exchange, and technician accountability.
Peek AssistSample workspaceConnected devices3 online
Operations PCWindows 11Online
Front deskWindows 11Online
Team laptopWindows 11Reconnecting
What you can do
Built for a focused alternative for visible remote support
Clear approval
Screen, input, clipboard, file, and audio permissions stay visible to the customer.
Session workspace
View the desktop, chat, transfer files, inspect the system, and write notes without changing tools.
Restart and reconnect
Approved sessions can reconnect after supported restart operations without creating a new case.
FAQ
Frequently asked questions
Can I try Peek Assist for free?
Yes. The defined trial lasts 30 days and starts without a credit card. Trial capacity and session limits remain visible in the workspace.
Do I need a credit card?
No. You can create an account and begin the 30-day trial without entering credit card information.
Does the customer need an account?
No. For attended support, the customer enters a support code, downloads the support client, and approves the requested permissions.
Can I access unattended devices?
Yes, after the device is deliberately enrolled and the organization policy allows unattended access. Enrolled access can be revoked and is auditable.
Does Peek Assist support file transfer?
Yes. Sessions support customer-approved, bidirectional file transfer with progress and integrity checks.
Is remote access secure?
Peek Assist uses authenticated sessions, explicit authorization, encrypted transport, role controls, and audit evidence. Security depends on correct deployment and operating practices as well.
Start free
Try Peek Assist with a visible support flow
Create a workspace and begin a 30-day trial without a credit card.