Support code flow
Customers join with a short-lived code and see who is requesting access.
HomeStart free
Resolve support requests without a complicated handoff
Create a support code, guide the customer through approval, and work from one technician console.
What you can do
Built for resolve support requests without a complicated handoff
Clear approval
Screen, input, clipboard, file, and audio permissions stay visible to the customer.
Session workspace
View the desktop, chat, transfer files, inspect the system, and write notes without changing tools.
Restart and reconnect
Approved sessions can reconnect after supported restart operations without creating a new case.
FAQ
Frequently asked questions
Is Peek Assist free?
Peek Assist is currently free to use. Pricing may evolve as production capabilities and service levels expand.
Do I need a credit card?
No. You can create an account and get started without entering credit card information.
Does the customer need an account?
No. For attended support, the customer enters a support code, downloads the support client, and approves the requested permissions.
Can I access unattended devices?
Yes, after the device is deliberately enrolled and the organization policy allows unattended access. Enrolled access can be revoked and is auditable.
Does Peek Assist support file transfer?
Yes. Sessions support customer-approved, bidirectional file transfer with progress and integrity checks.
Is remote access secure?
Peek Assist uses authenticated sessions, explicit authorization, encrypted transport, role controls, and audit evidence. Security depends on correct deployment and operating practices as well.
Start free
Try Peek Assist without a credit card
Create a workspace and begin with a transparent support flow.