Consent-first support
Attended sessions require customer action before access begins.
Peek AssistSecurity
Remote Support Security
Peek Assist security model includes explicit authorization, RBAC, tenant isolation, signed releases, and operational audit history.
CapabilityRBAC
CapabilityCustomer consent
CapabilitySigned packages
Tenant and role boundaries
Organizations, members, technician invitations, and roles separate operating access.
Release gates
Signed downloads, provider checks, readiness reports, and launch blockers prevent premature rollout.
What this includes
Clear capabilities, no hidden access claims.
Peek Assist only presents capabilities that are governed by policy, customer consent, technician roles, and audit evidence.
RBACCustomer consentSigned packagesProvider readinessLaunch blockers